FAQs: Auto Insurance Claim Process & Settlement

If I file an auto insurance claim, who handles it?

  • After you've been involved in an accident, you deserve to have someone look out for you. Our claims representatives not only take care of your auto insurance claim, they can explain the claims process, answer your questions, and help you every step of the way.

    To make a claim, simply call 1-877-21-TRUNK (1-877-218-7865). After you report it to Elephant, one of our qualified claims representatives will contact you as soon as possible.

    Being in an accident isn’t fun for anyone, so we strive to make the claims process easy on you. Not only is our claims handling designed to eliminate hassles, we work tirelessly to settle your auto insurance claim quickly and fairly. If you've been in an accident, our claims department is dedicated to taking care of you.

How do I check the status of my auto insurance claim?

  • It's always reassuring to know the status of a situation, and that's why Elephant keeps you updated on how your auto insurance claim is coming along. If you ever have questions about the status of your claim, you can speak to one of our claims representatives at 1-877-21-TRUNK (1-877-218-7865).

    Not only do we take care of your auto insurance claim, we'll explain the claims process, answer your questions, help you if you need a rental car, and be with you every step of the way. You can rest assured that we are working on your behalf to get your life back to normal as quickly as possible.

How quickly will my auto insurance claim be processed?

  • At Elephant, we give our customers the attention they deserve. Since every claim situation is unique, the time needed to process an auto insurance claim properly can vary. A more difficult or complex situation may require more time, but a simple claim can be resolved within just a few days.

    If you have rental reimbursement coverage, our claims representatives can help you obtain a rental car while yours is being fixed or replaced.

Can I take my vehicle to a repair facility of my choice?

  • Yes, you can take your vehicle to the repair facility of your choice. If you don't have a preferred repair facility when you file a claim, Elephant can help you select one through the Repair Assistance Program, which features highly qualified repair facilities and guarantees repairs for as long as you own the vehicle.

How does an auto insurance claim affect my premium?

  • Violations and accidents typically have an effect on your insurance rates. However, the length of time they'll affect your future insurance premium usually varies depending on the severity of the incident. If you are in an accident, whether or not you were found at-fault will also be taken into account in your future insurance rates.

    Elephant is in compliance with all state laws concerning the type of incidents that can affect insurance prices.

    After an accident, it's best to file your auto insurance claim as soon as possible, while the details are still fresh in your mind. Once you have reported your claim, we can get to work on setting things right again.

Where can I get my car inspected for damage?

  • After you report a claim, you can take your vehicle to the repair facility of your choice, or if you don't have a preferred repair location, we can help you choose one through our Repair Assistance Program, which consists of highly qualified repair facilities and guarantees repairs for as long as you own the vehicle.

What if more damage is found after the facility starts repairs?

  • A vehicle involved in an accident may have damage that is not visible at first. Any adjustments made to the initial estimate are called "supplements."

    If additional damage is found while repairing your vehicle, the repair facility will contact Elephant to complete a supplemental estimate.

How quickly can I have my car repaired?

  • At Elephant, we know you want to have your car repaired as quickly as possible. That's why it's always suggested to report your auto insurance claim as soon as possible.

    Our goal is to handle every auto insurance claim quickly and fairly. You can take your vehicle to the repair facility of your choice, or if you don't have a preferred repair facility when you file a claim, Elephant can help you select one through our Repair Assistance Program.

Will Elephant pay for a rental car after I make my auto insurance claim?

  • Just because your car is out of commission doesn't mean you want or need to be. If you've filed a claim due to theft, vandalism, or an accident, you may be without your car for a while. Fortunately, if you have rental car reimbursement coverage, an optional purchase, your claims representative can arrange for a rental car while your car is being repaired or replaced.

    Rental car reimbursement coverage costs only a few extra dollars, but it could save you a ton of money if you're ever in an accident or if your car is stolen or vandalized. Rental car reimbursement coverage will give you one less thing to worry about after reporting an auto insurance claim.

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